Technical Support Specialist for Autodesk
3 weeks ago
Job Summary
We are seeking a Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for resolving customer issues reported to Autodesk via various modalities and documenting them in our Knowledge Base.
Key Responsibilities
- Respond to support requests from our customers and partners
- Prioritize and escalate critical issues, monitoring service level compliance
- Perform root cause analysis to mitigate reoccurrence
- Evaluate and document product issues
- Actively manage personal backlog of support requests
- Document support interactions in a company-wide case management system
- Manage customer expectations by providing timely updates on progress
- Abide by a set schedule to accommodate our variety of support modalities
Requirements
- Bachelor's degree or equivalent in Film, VFX, Animation, Game, or related field
- Working experience on projects using ShotGrid or other creative production management solution
- Good understanding of workflow process within the post-production industry
- Demonstrable ability to own the problem - troubleshoot, and solve or mitigate the problem
- Exceptional team player and collaboration skills
- Strong verbal and written English communication, other languages a plus
Autodesk is an Equal Opportunity Employer
We are committed to diversity and inclusion in the workplace. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this role.
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