Technical Support Specialist for Autodesk

3 weeks ago


Portland, Oregon, United States Autodesk Full time

Job Summary

We are seeking a Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for resolving customer issues reported to Autodesk via various modalities and documenting them in our Knowledge Base.

Key Responsibilities

  • Respond to support requests from our customers and partners
  • Prioritize and escalate critical issues, monitoring service level compliance
  • Perform root cause analysis to mitigate reoccurrence
  • Evaluate and document product issues
  • Actively manage personal backlog of support requests
  • Document support interactions in a company-wide case management system
  • Manage customer expectations by providing timely updates on progress
  • Abide by a set schedule to accommodate our variety of support modalities

Requirements

  • Bachelor's degree or equivalent in Film, VFX, Animation, Game, or related field
  • Working experience on projects using ShotGrid or other creative production management solution
  • Good understanding of workflow process within the post-production industry
  • Demonstrable ability to own the problem - troubleshoot, and solve or mitigate the problem
  • Exceptional team player and collaboration skills
  • Strong verbal and written English communication, other languages a plus

Autodesk is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this role.



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