Senior Systems Administrator

2 days ago

Austin, Texas, United States CAPPS, Inc. Full time
Job Description

This position is eligible for remote work within the state of Texas (subject to change). Must attend trainings/meetings at headquarters in Austin, TX as required by management.

To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at when contacted to schedule an interview.

Job Summary

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.

We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD).

The successful candidate will demonstrate excellent customer service skills, manage vendor support, and be able to collaborate across teams to drive to resolution service requests and incidences.

This is a technical position and will require a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Key Responsibilities
  • Implements, manages, and monitors storage, compute, and virtual instances in a cloud environment.
  • Provision, size, monitor, and adjust resources as appropriate in Microsoft Azure, AWS, and/or other cloud solutions
  • Administers users, groups, and services in Microsoft Azure and M365.
  • Provides Windows and/or Linux system administration and support for users, systems, and services to end-users and/or technical staff.
  • Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; may assist in the design, development, and maintenance of various systems and applications.
  • Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations.
  • Monitors and manages day-to-day operation of servers, and server applications ensuring service level agreement (SLA) compliance, policy, and procedure development, including performing scheduled tasks, and special projects.
  • Administers user accounts, profiles, file sharing, and access privileges and security on the servers, as well as hardware/software support.
  • Collaborates across teams for system Implementations, upgrades, and migrations.
  • Participates in system testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback to DRP and BCP activities.
  • Assists with the development and maintenance of documentation for procedures and processes.
  • Reviews and makes suggestions regarding the procurement of information technology equipment.
  • Provides on the job training for Server Administrators in the operation, installation, and maintenance of the Server environment.
  • Ensures security and confidentiality of sensitive and/or protected information.
  • Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
  • Works on remediating security issues found/flagged by security scans
  • Performs highly complex system configuration changes; and collaborates with project teams to deliver technical solutions.
  • May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
  • Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
  • Performs other job-related duties as assigned
Requirements
  • Extensive knowledge of:
    • Azure Administration
    • M365/Office365
    • Windows and/or Linux administration
    • Apache Tomcat
    • SSL Certificates
    • Vulnerability assessment and remediation
    • Release, incident, and change management procedures
    • Disaster recovery and business continuity principles and practices
    • Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
    • Analyzing and organizing technical data
    • Designing, installing, and maintaining computer networks and systems, including use of applicable systems and software applications
  • Proficient Skill in:
    • Windows and/or Linux Administration
    • Scripting and Automation
    • Assigning, reviewing, and monitoring the work of others, including leading projects and project teams; coordinating labor, materials, and equipment; prioritize and execute tasks in a high-pressure environment
    • Managing multiple tasks, prioritizing, and meeting deadlines
    • Effective oral and written communication
    • Exercising sound judgment and effective decision making.
  • Ability to:
    • Receive and respond positively to constructive feedback
    • Work cooperatively with others in a professional office environment
    • Provide excellent customer service
    • Work more than 40 hours as needed and in compliance with the FLSA
    • Lift and relocate 30 lbs.
  • Other Attributes:
    • Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
    • Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions
    • Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.

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