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Senior Systems Administrator
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Austin, Texas, United States Dept of Family & Protectve Svc Full timeJob Summary:As a Senior Systems Administrator with the Department of Family and Protective Services, you will play a critical role in ensuring the smooth operation of our computer systems. Your primary responsibility will be to provide technical support and maintenance to our IT infrastructure, including installing and upgrading software, configuring network...
Senior Systems Administrator
2 months ago
We are seeking a highly skilled and motivated Systems Administrator II to join our team at the Texas Department of Family and Protective Services. The successful candidate will be responsible for performing entry-level systems administration work, including assisting with the upkeep, configuration, and reliable operation of systems.
Key Responsibilities:
- Installs and upgrades computer components and system software.
- Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
- Resolves problems with computer systems, evaluates and optimizes system performance, and adds users to networks.
- Manages desktop and mobile equipment, provides routine automation, and promotes and conforms to all security policies and procedures.
- Provides direct support to agency employees within a specific geographic area, supporting various computer devices, including tablets, cell phones, and network equipment.
- Monitors the incident and request queue daily, resolves incidents within service-level agreement timelines, and participates in IT projects to refresh computer equipment.
Requirements:
- Knowledge of systems administration, computer hardware and software configuration and troubleshooting, operating systems and applications, and basic Internet security administration.
- Ability to recognize, analyze, and resolve complex technical issues, learn and use network management, administration, and other system administration tools, and communicate effectively.
- Ability to prioritize and manage heavy workloads, interact with all levels of staff, and provide effective customer support.
- Ability to work independently in a fast-paced environment, operate a personal computer and software packages, and travel between office locations to support customers.
Working Conditions:
- Ability to work evenings, weekends, either pre-planned or on-call.
- Ability to lift heavy equipment (between 40-60 pounds).
Education and Experience:
- High school diploma or equivalent required. Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum 1-2 years of experience in systems administration, technical support, or related field.
Why Join Our Team:
- Opportunity to work with a dynamic team of professionals in the field of systems administration.
- Chance to develop and grow your skills and knowledge in a fast-paced and ever-changing environment.
- Competitive salary and benefits package.
