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Bilingual Customer Service Representative

2 months ago


ValdeReuil, Normandie, United States GC Services Full time
About the Role

We are seeking a highly skilled Bilingual (English/Spanish) Customer Service Representative to join our team at GC Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Serve as the primary point of contact for customers via phone, providing assistance and resolving issues in a timely and professional manner.
  • Process credit card payments over the phone or via our online platform, ensuring accurate and secure transactions.
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
  • Maintain a thorough understanding of our products and services to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools and platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
Requirements
  • Must be 18 years of age or older.
  • High School Diploma or equivalent required.
  • Fluency in both English and Spanish.
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience.
  • Excellent communication skills, both oral and written.
  • Superb attendance, so you can be there when our customers need us.
What We Offer
  • Paid Training.
  • Medical, Dental, and Vision Insurance.
  • Paid Time Off.
  • Employee Discounts.
  • Full-time, non-seasonal position.
  • Career Advancement opportunities.
  • Early access to earned wages via PayActiv.

We offer a competitive salary range of up to $19.00/hour, determined by scope of responsibility within the role, your experience, location, and other job-related factors. Language differential provided - up to $1.00/hour in addition to base wage.