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Customer Service Representative

1 month ago

Middletown, Ohio, United States Linde Full time
Job Summary

As a Customer Service Representative at Linde, you will play a vital role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to provide outcome-based solutions for our physician referral sources and existing patient population. This includes submitting new orders, monitoring their completion, and working closely with the clinical, sales, and service departments. You will also be responsible for preparing and analyzing billing and setup paperwork for patient services, as well as troubleshooting issues and identifying solutions for existing patients. Additionally, you will recommend potential products or services to management by collecting patient information and analyzing customer needs. This is an excellent opportunity to work for an organization that rewards success and fosters a culture of promotion. Key Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population • Submit new orders and monitor their completion • Prepare and analyze billing and setup paperwork for patient services • Troubleshoot issues and identify solutions for existing patients • Recommend potential products or services to management • Actively participate in the training of new customer service and sales personnel Qualifications

• High school diploma or GED preferred • Proven work experience required • Ability to learn and apply market and product information, as well as patient billing and insurance requirements • Multitasking capabilities • Computer and technological literacy • Positive and professional personal image Physical Demands

This role requires occasional lifting and/or moving up to 25 pounds.