Sales Associate III

4 weeks ago


Middletown, Ohio, United States Tapestry Full time
Sales Associate Job Description

The Sales Associate role is a critical component of the store's overall success and efficiency, requiring direct attention to our brand commitment when servicing customers and driving results.

Key Responsibilities:

  • Uphold Coach's Service and Selling Models, creating a positive first impression and building ongoing customer relationships through a personalized experience.
  • Understand organizational objectives and make decisions that align with Company priorities, taking ownership and delivering results while remaining actively aware of personal and store metrics.
  • Create short- and long-term strategies to achieve personal metrics and performance goals, taking ownership of personal survey results and creating plans to improve and overcome areas of opportunity.
  • Represent Coach as a brand ambassador, demonstrating Coach's Selling and Service expectations at all times.
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.

Requirements:

  • Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remains aware and clearly communicates current pricing and promotional strategy to customers.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs.
  • Sensitive to customers' needs and tailors approach by reading cues.
  • Attends to the unique and individual shopping needs of each customer.

Operations:

  • Ensures all daily tasks are completed without negatively impacting service or Coach standards.
  • Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintains a clean and tidy selling floor at all times.
  • Adheres to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.

Tapestry, Inc. is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people.

All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.


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