Shift Manager

3 weeks ago


Middletown, Ohio, United States Dunkin Full time
Job Summary

At Dunkin', we're looking for a skilled Shift Manager to join our team. As a Shift Manager, you'll be responsible for ensuring product quality and availability, efficiency, and excellent customer service. You'll lead by example and make our guests feel welcome and appreciated.

Key Responsibilities
  • Customer Service: Provide fast, friendly customer service to all guests.
  • POS Operations: Operate a POS system by taking orders and collecting payment.
  • Order Preparation: Prepare and package customer orders to their satisfaction.
  • Cleaning and Maintenance: Clean and prepare cooking and prep areas.
  • Equipment Operation: Operate coffee and sandwich equipment.
  • Menu Knowledge: Demonstrate a complete knowledge of menu items and ingredients.
  • Food Quality and Quantity: Account for food quality and quantity.
Requirements
  • Minimum Age: 18 years old.
  • Communication Skills: Excellent communication skills.
  • Physical Dexterity: Physical dexterity required (ability to move up to 50lbs from one area to another).
  • POS System Operation: Ability to operate a computerized POS system.
  • Math Skills: Basic math skills and written/verbal skills.
  • Team Player: Enthusiasm and team player.
  • Customer Service Commitment: Commitment to excellent customer service.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.



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