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Front Desk Coordinator

2 months ago

San Francisco, California, United States Covia Group Full time

**Job Summary**

Covia Group is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our residents, guests, and staff.

**Key Responsibilities**

* Greet residents, guests, and staff in a professional and friendly manner

* Respond to requests for assistance with daily living tasks, including but not limited to, updating information on our SFT Communication Center (website portal)

* Maintain accurate and detailed documentation of work requested and completed

* Participate in all staff meetings and required trainings

* Answer multi-line telephone and either assist, provide information, or contact details or forward the call to the appropriate person or department

* Assist with SFT Communication Center (Website Portal) by updating information, providing information or instructions to residents on how to use

* Format and/or make copies of various documents, including flyers

* Arrange transportation services for residents, either in-house or through Transportation & Security or Uber or Lyft

* Assist with distribution or deliveries as needed

* Comply with all HIPPA standards and practices, and act as a mandatory reporter for all suspected abuse situations

* Report all accidents and unusual occurrences immediately to supervisor

**Requirements**

* High school diploma or equivalent

* Customer service, administrative, front desk or other equivalent type of experience preferred

* Desire to work with seniors

* Excellent customer service skills

* Fluent in the English language, spoken and written

* Must be able to multi-task and maintain calm, professional demeanor

* Must have aptitude for handling money for multiple purchases at one time and making change