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Customer Service Representative

2 months ago

Burnsville, Minnesota, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 team members. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a Customer Service Representative to join our team in Burnsville, MN. As a Customer Service Representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Follow and explain policy and procedure as outlined in operations and procedures manuals
  • Treat each customer with courtesy, dignity, and respect for their privacy
  • Meet or exceed established performance requirements
  • Enter data with an error rate of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals
  • Document trip authorization according to procedures
  • Remain knowledgeable of all policies and procedure changes
  • Adhere to the work schedule to handle call volume and contractual requirements
Requirements
  • A minimum of a High School diploma or GED
  • Able to operate a computer
  • Complete any training requirements
  • Communicate clearly in English
  • Able to operate standard telephone system
  • Exercise business telephone etiquette
Why Work for Transdev?

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We offer a competitive benefits package, including 401(k) with company contribution, medical, dental, and vision. We also offer paid time off and vacation.