Customer Service Representative

3 days ago


Burnsville, Minnesota, United States Mackin Book Company Full time
Mackin Educational Resources Job Opportunity

We are seeking a highly skilled and dedicated individual to join our Educator Support Services department as a Customer Service Specialist.

Key Responsibilities:
  • Provide exceptional customer service via phone, live chat, and written communications
  • Maintain up-to-date knowledge of company products and services to deliver accurate information to customers
  • Process customer orders and returns, and resolve any issues in a timely and professional manner
  • Collaborate with educators and colleagues to implement improvements to products and services based on customer feedback
  • Foster and maintain relationships with customers to improve our service level
Requirements:
  • Bachelor's degree and/or 4+ years of experience in customer service
  • Experience or degree in an education-related field is highly desirable
Benefits:
  • Negotiable salary based on education and experience
  • Full-time day hours, Monday - Friday
  • Hybrid position from our Burnsville, MN office
  • Eligibility for company benefits, including PTO, 401(k), health plan options, and more

At Mackin Educational Resources, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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