Customer Service Representative
3 days ago
We are seeking a highly skilled and dedicated individual to join our Educator Support Services department as a Customer Service Specialist.
Key Responsibilities:- Provide exceptional customer service via phone, live chat, and written communications
- Maintain up-to-date knowledge of company products and services to deliver accurate information to customers
- Process customer orders and returns, and resolve any issues in a timely and professional manner
- Collaborate with educators and colleagues to implement improvements to products and services based on customer feedback
- Foster and maintain relationships with customers to improve our service level
- Bachelor's degree and/or 4+ years of experience in customer service
- Experience or degree in an education-related field is highly desirable
- Negotiable salary based on education and experience
- Full-time day hours, Monday - Friday
- Hybrid position from our Burnsville, MN office
- Eligibility for company benefits, including PTO, 401(k), health plan options, and more
At Mackin Educational Resources, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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