Customer Service Representative
3 days ago
Transdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the United States. With a team of 32,000 employees across 400 locations, we provide safe, reliable, and innovative solutions that serve the common good.
Job Summary
We are seeking a Customer Service Representative to join our team in Burnsville, MN. As a key member of our operations team, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and accurate manner.
Key Responsibilities
• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Follow and explain company policies and procedures as outlined in operations manuals
• Meet or exceed established performance requirements, including data entry accuracy and productivity
• Document trip authorizations and other relevant information according to procedures
• Remain knowledgeable of all policies and procedure changes
• Adhere to the work schedule to handle call volume and contractual requirements
Requirements
• High School diploma or equivalent
• Ability to operate a computer and standard telephone system
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and meet productivity standards
What We Offer
• Competitive hourly rate of $16.50
• Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
• Paid time off and vacation
Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a fair and impartial consideration process without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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