Customer Service Representative

4 weeks ago

Burnsville, Minnesota, United States Manpower Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Manpower Inc. as a Part-Time Call Center Agent. In this role, you will be responsible for providing exceptional customer service to BMW Roadside Assistance customers, handling urgent calls, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls and provide accurate and correct advice to customers, following program guidelines and call center standards.
  • Act as a first-level point of contact for escalations between customers and specialists, resolving issues before involving a Team Lead.
  • Assume Team Lead duties in the event of their absence, providing feedback and conducting team meetings.
  • Exhibit high levels of professionalism in interactions with colleagues, Team Leads, and other stakeholders.
  • Directly influence Key Performance Indicators (KPIs) for Help By Phone Target, aiming to reach a goal of 20% of calls.
Requirements
  • Minimum of High School Diploma.
  • 0-2 years of experience working in a call center environment.
  • Independent and self-resilient.
  • Excellent communication skills, both verbal and written.
  • Compassion, empathy, and team orientation.
  • Proficient in Microsoft Office and web-based applications.
  • Knowledge of customer service.
  • Strong interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment with daily work processing deadlines.
  • Ability to work effectively without supervision.
Benefits
  • Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine.
  • Time off: PTO, PAA (sick), paid company holidays.
  • Retirement: 401k and Roth IRA with company match.
  • Company-paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage.
  • Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses.

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