Customer Service Representative
2 hours ago
Bob Boldt HVAC is a reputable company serving the community's heating and cooling needs since 1988. Our team provides exceptional HVAC service, repair, and new system installation, as well as indoor air quality improvement.
Job SummaryWe are seeking a full-time Customer Service Associate to join our team. As a Customer Service Associate, you will be the friendly voice on the phone and the face of our company, ensuring customers' HVAC needs are met with efficiency and professionalism.
Key Responsibilities- Answer customer phone calls, address inquiries, provide information, take orders, handle complaints, and outbound "Happy Calls"
- Provide exceptional customer service, ensuring customer satisfaction and loyalty
- Work collaboratively with the team to achieve customer service goals and objectives
- High school diploma
- 1 year of office administration education or comparable work experience
- Good computer skills, including knowledge of common office applications such as Microsoft Office
- Excellent phone skills and experience with or ability to learn business phone systems (Service Titan a PLUS)
We offer a competitive wage of $17-$21/hour, based on experience, as well as a 401(k), PTO / Holiday pay, and ongoing training opportunities. We believe in investing in our employees' professional development and fostering a collaborative and inclusive atmosphere where your contributions are valued.
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Customer Service Representative
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