Network Architect

4 days ago

Baltimore Maryland, United States Baltimore City Community College Full time
Job Summary

The Network Engineer is responsible for the maintenance, availability, and security of network infrastructure and voice services. Working with other team members, the candidate will support networking, voice, and security services that are technically sound, resilient to failure, and meet the requirements of the College.

Key Responsibilities
  • Implement and maintain the College's data and voice network.
  • Provide secure network remote access to on-premise and cloud services.
  • Secure, support, and optimize the campus WLAN.
  • Configure, deploy, optimize, and manage network switches and routers, including current patch levels, VLANs, routing protocols, network protocols, including QoS.
  • Support VoIP infrastructure and related telephony services.
  • Configure and support DHCP, DNS, routing protocols, Directory Services.
  • Assign configuration of authentication and authorization of directory services.
  • Supports network access for all devices (servers, endpoints, phones, peripherals, etc.).
  • Lead/participate in regular off-hours maintenance windows and incident resolution.
  • Work with multiple stakeholders to restore service rapidly during an incident.
  • Installs, integrates, operates, and maintains network hardware and software.
  • Tests, certifies, troubleshoots, and resolves network including physical layer.
  • Ensures network connectivity throughout the College's LAN/WAN infrastructure is on par with technical considerations.
  • Monitors networks to ensure security, performance, and availability.
  • Design and implement network security controls by means of firewall rules, access control lists, management and monitoring tools, intrusion prevention tools, etc.
  • Coordinates with vendors, service providers, and internal teams to provide stable operation of network and security technology.
  • Review firewall logs daily to detect and remediate against network threats.
  • Participate in leading and defining best-of-class security practices for BCCC enterprise networks.
  • Implement and maintain the enterprise-grade network infrastructure to support faculty, staff, students, and community.
  • Participate in creating/updating documentation of build, backup, and recovery procedures.
  • Ensure the confidentiality, integrity, and availability of the data residing on or transmitted to/from/through the enterprise networks.
  • Respond to mandatory state IT audits and inquiries.
  • Maintain an inventory of network devices and licenses required to support day-to-day network operations.
  • Coordinate service provider activity.
  • Develop and maintain documentation of configurations, processes, procedures, and guidelines in support of BCCC's network policies and standards.
  • Recommend and provide specifications for purchase of IT solutions and services.
  • Provide technical leadership for project-based assignments.
  • Assist in designing, implementing, and testing an effective Disaster Recovery solution for critical BCCC IT infrastructure. Regularly backup configuration of all firewalls, IPS, and other network devices and ship the files to offsite storage at least once every quarter.
  • Communicate system trends, issues, and outages to management/stakeholders.
  • Analyze and resolve user and system issues in a timely and accurate manner.
  • Resolve assigned tickets in IT service management tool.
  • Perform related duties as assigned.
Requirements
  • Strong organizational and customer service skills with a high level of professionalism.
  • Ability to work with complex and ambiguous situations.
  • Ability to simultaneously manage multiple projects or tasks.
  • Strong planning, organization, communication, presentation skills.
  • Ability to meet deadlines.
  • Ability to work with others in a collaborative environment.
  • Ability to work productively without close supervision.
  • Ability to communicate confidently, both verbally and in writing.
Qualifications
  • Associates Degree required.
  • Bachelor's Degree preferred.
  • JNCIA-JUNOS or JNCIP-ENT preferred.
  • Security+ or other security-related certifications preferred.
  • MCSA/MCSE preferred.
  • 5+ years of hands-on, progressive experience with:
    • Deploying and managing network switching and routing configuration and equipment.
    • VoIP configuration, administration, and troubleshooting of network-attached devices.
    • Working in an IT operations group.
    • Network LAN/WAN related technologies - network routing, switching, packet analysis.
    • Enterprise network infrastructure security best practices and procedures.
    • Supporting Tier 1/Tier 2 technicians.
    • Juniper and Aruba experience preferred.
    • Microsoft Teams VoIP experience preferred.
    • ITIL knowledge preferred.
    • Strong background in network security-related technologies.
    • Proven hands-on experience with IP networking and network security including DMZ, QoS, encryption, IPsec, VPNs, proxy services, and DNS.
    • Ability to produce well-written operational reports and documentation, including Visio diagrams, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure.

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