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Service Desk Analyst

1 month ago

Atlanta, Georgia, United States ExamWorks Full time
Job Summary

The Service Desk Analyst is responsible for providing technical support to internal customers. This includes troubleshooting and resolving technical issues, responding to phone calls and emails, and providing documentation of customer interactions.

Key Responsibilities
  • Respond to requests for technical support from internal customers
  • Troubleshoot and resolve technical issues effectively and efficiently
  • Provide clear and concise documentation of customer interactions
  • Work with various computer applications and systems to resolve technical issues
  • Collaborate with team members to achieve departmental goals
Requirements
  • Ability to follow instructions and respond to management's directions accurately
  • Proven skills in advanced computer troubleshooting, analysis, critical thinking, and problem-solving skills
  • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations
  • Demonstrated skills in accuracy and thoroughness, paying close attention to detail
  • Ability to learn multiple programs and systems
  • Effective communication skills, conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
  • Ability to prioritize work activities and use time efficiently
  • Proven commitment to maintaining medical confidentiality
  • Demonstrated team behavior and willingness to promote a team-oriented environment
About Us

ExamWorks is a leading provider of innovative healthcare services, including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management, and related services.

Our clients include property and casualty insurance carriers, law firms, third-party claim administrators, and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities, and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under local, state, or federal laws.