Retail Operations Specialist

2 weeks ago


Hendersonville, Tennessee, United States TJX Companies, Inc. Full time

About Us: At TJX Companies, Inc., we pride ourselves on creating an environment where style and customer satisfaction go hand in hand. Our mission is to provide those little surprises and extra touches that transform a house into a home.

Position Overview: As a Retail Processing Associate, you will play a crucial role in delivering exceptional customer service while maintaining a clean and organized store atmosphere. This position requires a commitment to operational excellence and adherence to all company standards.

Key Responsibilities:

  • Engage with customers to provide a memorable shopping experience, embodying our customer service principles.
  • Ensure the store environment is clean, organized, and welcoming for all visitors.
  • Accurately process customer transactions, including purchases and returns, while following established procedures.
  • Promote our credit and loyalty programs to enhance customer engagement.
  • Maintain merchandising standards and assist in preparing merchandise for the sales floor.
  • Participate in store recovery efforts throughout the day to uphold cleanliness and organization.
  • Support loss prevention initiatives and contribute to shrink reduction goals.
  • Participate in safety programs to maintain a secure shopping environment.
  • Perform additional duties as assigned to support store operations.

Qualifications:

  • Strong customer service skills with a passion for helping others.
  • Flexibility to work various shifts as needed by the business.
  • Excellent communication and organizational abilities with a keen attention to detail.
  • Able to manage multiple tasks effectively in a fast-paced environment.
  • Capability to adapt to changes and respond to unexpected situations.
  • Physical ability to lift heavy items as required.
  • Experience in retail customer service is preferred.

Benefits: We offer a comprehensive benefits package, including associate discounts, retirement plans, and various insurance options. Additional benefits may include paid time off, health savings accounts, and support for educational pursuits.

Compensation: The starting pay for this position ranges from $12.00 to $12.50 per hour, based on relevant skills and experience.

At TJX, we embrace diversity and encourage unique perspectives, ensuring that all applicants are considered without regard to race, gender, or other personal characteristics.



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