Service Excellence Representative

2 weeks ago


Powell, United States Tennova Healthcare Full time
Position Overview
The Customer Service Representative plays a crucial role in ensuring customer satisfaction by effectively managing inquiries and processing orders.
Key Responsibilities:
1. Handle customer requests and provide timely responses to inquiries.
2. Process orders and prepare necessary documentation to fulfill customer needs.
3. Maintain a high level of professionalism and courtesy in all interactions.
4. Follow established protocols and guidelines to deliver consistent service.
Qualifications:
- High school diploma or equivalent is required.
- A minimum of six months experience in a customer service role is necessary.
- Familiarity with standard practices and concepts in customer support is essential.
Work Environment:
This position typically operates under direct supervision and reports to a supervisor or manager, ensuring that all customer interactions align with company standards.

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