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Service Excellence Coordinator

2 months ago

Powell, Ohio, United States Event Horizon Dynamics Full time

At Event Horizon Dynamics, we are dedicated to fostering an inclusive atmosphere where our team members can flourish. Our Customer Service Representatives are essential in providing outstanding service, and this role presents more than just employment—it is a pathway for considerable personal and professional advancement.

We are in search of enthusiastic and motivated individuals who are keen to thrive in a fast-paced work setting and make a real difference. If you possess a background in hospitality, hotels, or restaurants, we invite you to consider this opportunity.

Are You:

  • Entrepreneurial: Do you have a passion for entrepreneurship and a drive to meet your objectives?
  • Driven: Are you relentless in your quest for success and eager to learn new strategies?
  • Relatable: Can you connect with diverse groups and are you seeking growth opportunities?
  • Hands-On: Are you prepared to engage in a practical role and confront challenges directly?
Responsibilities:
  • Customer Management: Effectively address customer complaints and resolve issues promptly.
  • Inquiry Resolution: Recognize, empathize with, and resolve customer inquiries while maintaining professional relationships.
  • Information Provision: Offer comprehensive product and service information to assist customers in person.
  • Sales Enhancement: Apply sales techniques to improve the customer experience, up-sell, and surpass sales targets.
  • Judgment and Initiative: Demonstrate flexibility, initiative, sound judgment, and critical thinking in all tasks.
  • Office Maintenance: Ensure that office and conference room areas are clean, sanitized, and well-kept.
  • Positive Interaction: Maintain a positive demeanor and enthusiastic tone while assisting customers.
What We Look For:
  • Relevant Experience: Background in hospitality, restaurant, or service sectors.
  • Success-Driven: A strong desire to achieve personal success and a positive outlook towards new challenges.
  • Creative Thinking: Ability to think creatively and outside the conventional framework.
  • People Skills: Excellent interpersonal skills to make others feel at ease and cultivate meaningful relationships.
  • Team Player: Collaborative mindset with the capability to excel both independently and as part of a team.
What We Offer:
  • Supportive Environment: A nurturing and encouraging workplace that promotes growth.
  • Growth Opportunities: Pathways for personal and professional development.
  • Valuable Experience: An opportunity to gain significant life experience while delivering exceptional service levels.