Guest Services Representative

1 week ago


Powell, United States La Quinta Inn & Suites Powell Full time
Position Overview:

As a vital member of our hospitality team, the Front Desk Agent is responsible for delivering exceptional service to our guests while managing their check-in and check-out processes efficiently.

Key Responsibilities:
  • Provide warm and welcoming front desk service to all guests, ensuring a smooth and pleasant experience.
  • Manage guest registrations, assign rooms, and issue room keys/cards while maintaining accurate records of guest accounts.
  • Handle reservations, confirmations, and any modifications or cancellations as needed.
  • Process guest payments accurately and efficiently, ensuring secure transactions.
  • Maintain a clean and organized lobby and public areas, ensuring they meet the high standards of La Quinta Inn & Suites Powell.
  • Respond promptly to emergency situations, coordinating with appropriate personnel as necessary.
  • Assist with laundry duties and support other staff in preparing rooms for incoming guests.

Essential Duties:
  • Conduct all guest check-ins/check-outs, ensuring all procedures are followed for accuracy.
  • Verify payment methods and adjust billing as necessary, ensuring transparency with guests.
  • Stay informed about hotel policies, promotions, and local attractions to provide guests with accurate information.
  • Utilize hotel management software to maintain records of room availability and guest accounts.
  • Document guest feedback and concerns, escalating issues to management when required.
  • Coordinate with housekeeping and maintenance teams to address guest requests and concerns.

Required Skills and Qualifications:
  • High school diploma or equivalent.
  • 1-5 years of experience in guest service, preferably in a hotel environment.
  • Proficient in computer systems and software relevant to hotel operations.
  • Exhibit a professional demeanor and appearance at all times.
  • Possess strong interpersonal skills and the ability to handle challenging situations with patience.
  • Flexible availability to accommodate varying shifts.

Physical Requirements:

The role requires the ability to stand, walk, and perform various physical tasks throughout the shift. Candidates should be capable of lifting and moving objects weighing up to 50 lbs and should be prepared to work in various environmental conditions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

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