Accommodation Management Specialist

3 weeks ago


Fort Lauderdale, Florida, United States The Dalmar Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Dalmar. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-In and Check-Out: Welcome guests, verify identification, and assign rooms in a timely and efficient manner.
  • Reservation Management: Manage online and phone reservations, ensuring accurate and up-to-date information.
  • Payment and Credit Card Verification: Inform guests about payment methods and verify credit card data to ensure secure transactions.
  • Guest Registration: Collect necessary information from guests, including contact details and stay dates.
  • Room Assignment and Information: Welcome guests upon arrival, assign rooms, and provide information about hotel amenities and services.
  • Customer Service: Respond to guest complaints in a timely and professional manner, ensuring a positive experience.
  • Housekeeping Coordination: Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guest needs.
  • Group Reservations and VIP Services: Confirm group reservations and arrange personalized services for VIP guests and event attendees.
  • Upselling and Revenue Growth: Offer additional facilities and services to guests, when appropriate, to increase revenue and enhance the guest experience.
  • Booking and Payment Records: Maintain accurate and up-to-date records of bookings and payments.
Requirements
  • Experience: Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Software Proficiency: Experience with hotel reservations software, such as Lightspeed and EMPOWER GXP.
  • Customer Service Skills: Excellent communication and organizational skills, with a focus on providing exceptional customer service.
Perks
  • Competitive Salary
  • Paid Time Off
  • Medical, Dental, and Vision Health Insurance
  • Robust Supplemental Insurance
  • Wellness Programs
  • Hotel and Travel Discounts
  • Generous Retirement/401k Benefits
  • Education and Professional Development
  • Complimentary Employee Meals


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