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Client Support Specialist

2 months ago

Manassas, Virginia, United States Varco Full time
Position Overview

As a vital part of our team, you will assist customers in purchasing parts and supplies essential for their business operations. Our online platform serves as a resource for our clientele, and we are committed to training the right individual on our product offerings and order processing system. If you possess experience in sales and customer service or are eager to develop these skills, you may find this role to be an excellent fit. This position represents a significant advancement from a typical auto parts counter role. Our clientele primarily consists of small business owners who rely on your expertise to identify the correct products when they reach out. Knowledge in Mechanical, Plumbing, HVAC, or Landscaping is advantageous.

About VARCo Industrial Supply

VARCo Industrial Supply is a family-owned enterprise with a rich history of nearly 50 years in the industrial supply sector. With our headquarters in Virginia and additional locations in Arkansas and Ohio, we are dedicated to serving our customers and looking forward to many more years of service.

We prioritize hiring high-quality individuals and value commitment; therefore, candidates with a history of frequent job changes may not align with our values. Perfect attendance is crucial, as we maintain a culture of hard work and dedication.

Benefits Offered

- 3 Paid Floating Holidays after 90 Days
- 1 Paid Day Off per Month with Perfect Attendance (up to 12 annually)
- 401(k) Plan after 1 Year of Service with 100% Company Match on Contributions up to 5% of Salary
- Bonus Opportunities
- Part-time employees are eligible for Paid Time Off and a 401(k) plan with matching contributions.

Additional Full-Time Benefits Include:
- Health, Dental, and Vision Insurance
- Paid Holidays, including 2 Days for Thanksgiving
- $1000 Bonus for Home Buying Assistance

Key Responsibilities:
  • Provide exceptional customer service and sales support via phone, website, and email.
  • Ensure accuracy in order processing and shipment fulfillment.
  • Confirm specifications such as fitment, size, and color of requested items.
Qualifications:
  • Fluency in Spanish is required.
  • Excellent verbal communication skills.
  • Proficient typing and keyboarding abilities.
  • Strong numerical skills and the ability to write clearly.
  • Demonstrated urgency and ability to meet deadlines.
  • Attention to detail and commitment to quality control.
  • Must successfully pass a pre-employment background check.
  • Compensation is based on experience.
  • Opportunities for review and potential salary increase within 90 days, along with career advancement prospects in a growing organization.
Job Type: Full-time

Salary: $20.00 per hour (dependent on experience)

All applicants and employees must consent to a background and drug screening.