Manager of Retail Operations for North America

1 week ago


Los Angeles, California, United States Sézane Full time
Position Overview

Sézane, a pioneering French fashion brand, is on a mission to redefine the retail landscape. As we continue to innovate and prioritize creativity, quality, and exceptional service, we are in search of a talented Retail Operations Manager for North America to join our dynamic team.

This role is crucial in shaping the customer experience through effective execution and enhancement of retail operations. Based in our US Headquarters, the selected candidate will play a key role in ensuring seamless operations across our retail network.

Key Responsibilities
  • Facilitate the communication of guidelines and procedures from our headquarters to the US retail locations.
  • Offer local assistance to teams during the launch and closure of pop-up stores.
  • Oversee the onboarding process for new stockists within our retail spaces.
  • Implement stock management protocols and front office procedures, including training on tools and equipment.
  • Support global transformation initiatives, such as RFID and anti-theft measures.
  • Monitor and ensure that US Operations KPIs are achieved, including stock accuracy and mobile payment percentages.
Qualifications
  • A minimum of 5-6 years of experience in a comparable operations role within the retail sector.
  • Proven leadership capabilities to manage diverse teams across various locations.
  • Willingness to travel frequently to different retail sites.
  • Exceptional organizational skills and attention to detail.
  • A collaborative spirit with a positive and enthusiastic attitude.
  • A passion for working in a fast-paced, entrepreneurial environment where your contributions can make a significant impact.
  • Fluency in English is required; proficiency in French or other languages is advantageous.

Compensation: Competitive salary range of $100k-$120k, commensurate with experience.



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