Customer Experience Supervisor

2 days ago


Jasper, Indiana, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Supervisor at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Lead and motivate a team of associates to deliver exceptional customer service and promote loyalty programs
  • Train and coach associates on personalizing the customer experience and promoting credit and loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player with ability to work effectively with peers and supervisors
What We Offer

As a valued member of our team, you will enjoy a competitive starting pay range of $13.00 to $13.50 per hour, as well as a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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