Customer Service Department Lead

4 weeks ago


Gardena, California, United States Marukai Corp. Full time
Job Description

Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing retail chains offering a wide selection of Japanese and Hawaiian imported products.

We are seeking a skilled Customer Service Department Lead to join our team.

Key Responsibilities
  • Manage a team of employees and schedule their work.
  • Place daily and weekly orders with guidance from the Department Lead.
  • Provide excellent customer service, including greeting customers and responding to their inquiries.
  • Engage in suggestive selling and other sales techniques.
  • Assist in returning shopping carts and baskets to designated areas.
  • Report irregular issues and problems to the Department Lead for solutions.
  • Exceed customer service sales goals through efficient execution of company policies and procedures.
  • Open and close assigned cash registers.
  • Count opening and closing cash and other transactions for assigned register.
  • Check IDs for tobacco and alcohol transactions.
  • Process purchases quickly and efficiently.
  • Process returns and credits customers utilizing the company's return policy procedures.
  • Conduct transactions professionally.
  • Work various shifts, days or nights as assigned by the Department Lead in accordance with the company's business needs.
  • Organize and stock customer service display areas per store's layouts, planograms and standards.
  • Set up and maintain the condition of the customer service section according to company standards.
  • Proactively support any promotional activity within the store and contribute to an effective working environment.
  • Ensure that all customer service products are in their right place, so employees and shoppers can find what they need quickly and easily.
  • Maintain good communication with store management/department lead, associates and suppliers/vendors.
Requirements
  • Able to deliver friendly, courteous, prompt customer service.
  • Able to read, write, and do simple math problems.
  • Able to interpret, understand and follow instructions.
  • Ability to effectively communicate and respond to questions from the general public and management.
  • Ability to interact with all levels of management.
  • Has or willing to obtain a CA Food Handler's Certificate.

Marukai is an Equal Opportunity Employer and participates in E Verify.

We practice the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screenings in adherence with the Health Department, CDC, State, Local and Federal laws.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.


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