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Customer Service Representative

1 month ago

Gardena, California, United States El Pollo Loco Full time

El Pollo Loco Service Team Member Job Description

As a Service Team Member at El Pollo Loco, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Greet and assist customers with their orders in a friendly and helpful manner.
  • Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
  • Apply suggestive selling techniques to complete the customer experience and increase sales.
  • Welcome customer feedback and address any comments or concerns they may have.
  • Ensure all paper and disposable items are well stocked and available for customers.

What We Offer:

  • A fun and fast-paced work environment.
  • The opportunity to work with a dynamic and growing company.
  • A competitive hourly rate and benefits package.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.