Healthcare Laundry Service Team Lead
4 weeks ago
ImageFIRST Healthcare Laundry Specialists is a leading provider of linen rental and laundry services to the healthcare market. As a Service Director, you will play a critical role in leading our team to deliver exceptional service and support to our clients. With a strong focus on customer satisfaction and profitable growth, you will be responsible for managing a team of Service Associates and District Managers to ensure seamless operations and high-quality service delivery.
Responsibilities
- Staffing and hiring of Service Associates and District Managers
- Training and development of team members to ensure they have the necessary skills and knowledge to deliver exceptional service
- Customer service management, including problem resolution and issue escalation
- Profitable growth within existing accounts through strategic planning and execution
Qualifications
- Minimum of 2 years' advanced operational experience in a route sales environment
- Bachelor's degree or equivalent managerial experience
- Strong organizational and oral communication skills
- Proficient with MS Office and general PC applications, with Excel skills a plus
- Excellent leadership, interpersonal, motivational, and customer service skills
Company Values and Benefits
- Be Respectful: Value all we come into contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Pet, legal, and hospital indemnity insurance
- 401(k) with company match
- Paid time off package
- Great company culture and collaborative team environment
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