Customer Service Ambassador

3 days ago


Leesburg, Virginia, United States The Specialty Companies Full time

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at The Specialty Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our valued clients.

Key Responsibilities:

  • Interact with customers via phone or in-person to provide information about our products and services, take orders, or document complaints
  • Coordinate customer inquiries and issues with our internal teams
  • Maintain accurate records of customer interactions and transactions
  • Handle customer complaints or escalate when necessary
  • Meet or exceed all service and sales targets
  • Provide administrative support as needed
  • Attend all staff meetings, trainings, and educational classes as required
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent required; some post-secondary education or training preferred
  • Previous customer service or related experience preferred
  • Printing or graphic design experience beneficial
  • Pleasant and friendly demeanor, with an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite


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