Operations Manager

3 days ago


Naperville, Illinois, United States Fire Service, Inc Full time
About the Role

The Service Department Head will oversee daily operations at our Naperville Service Center, ensuring high-quality service for emergency vehicles. This position reports to the Director of Operations and requires effective management of departmental performance, workflow, and employee supervision.

Key Responsibilities:

  • Coordinate and prioritize workflows, monitor performance, and provide daily supervision to EVT, Service Technicians, and Parts Department staff.
  • Provide diagnostic oversight and troubleshoot complex mechanical repairs, including electrical and hydraulic systems.
  • Assist in examining completed jobs and ensure accurate documentation of service steps performed.
  • Identify parts and supplies needed for repair, coordinating with FSI parts departments.
  • Monitor and control inventories to maintain efficiency.
  • Ensure accurate invoicing and warranty items.
  • Maintain safe operations and adhere to quality standards.
  • Perform thorough inspections on new delivery vehicles.
  • Analyze financial data to improve profitability and plan effective strategies for service operations.
  • Foster a positive work culture and support employee training and development.

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