Enrollment Specialist Volunteer

3 days ago

Bellevue, Washington, United States Big Brothers Big Sisters Puget Sound Full time
Job Title: Enrollment Specialist Volunteer

Big Brothers Big Sisters of Puget Sound is seeking a highly motivated and detail-oriented Enrollment Specialist Volunteer to join our team. As an Enrollment Specialist Volunteer, you will play a critical role in ensuring the successful enrollment of volunteers into our program.

Key Responsibilities:
  • Conduct volunteer enrollments, including individual orientations, interviews, and completion of other enrollment processes
  • Assess and refer Volunteers to alternative or additional training opportunities and services as needed
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families
  • Collaborate with other service delivery staff to ensure smooth transition among functions
  • Review and follow up on references as appropriate. Immediately bring to supervisor any concerns about reference information which may influence volunteer enrollment
  • Have weekly supervision meetings with Program Manager to ensure goals are being met and to address any issues and/or concerns
  • Review all enrollment information and make recommendations for participation in the program. Assess and apply factors contributing to successful matches. Effectively align volunteer interests and qualifications with service options of the agency
  • Maintain documentation to assure accountability, effectiveness, and efficiency
  • Support the provision of volunteer pre-match training, match proposals, and match introductions as needed as well as additional special projects and community outreach
  • Promote and maintain cooperative working relationships with other community organizations
  • Participate in agency events to assist with annual fundraising goals
  • Other duties as assigned by the Chief Program and Impact Officer, Regional Director of Tacoma-Pierce/Kitsap Counties and Enrollment Program Manager
Requirements:
  • Bachelor's degree in child development, social sciences or health sciences, or the equivalent combination of education and relevant work experience
  • Access to reliable automobiles, valid driver's license, auto insurance
  • Understanding of child development and family dynamics
  • Understanding of issues/barriers that impact children and families from underserved populations
  • Ability to collect meaningful data and draw solid conclusions
  • Proficiency in Microsoft Word, Excel, Outlook. Familiarity with database software (Match Force)
  • Ability to work independently exercising good judgment, decision-making and problem-solving skills
  • Ability to succeed in a fast-paced environment
  • Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required
  • Available to work evenings and weekends on a consistent basis
  • Excellent written and oral communication skills reflecting solid customer service in both in-person and virtual settings
Competencies Needed to be Successful within BBBSPS:
  • Accountability/Workload management
  • Customer Service Orientation
  • Growth Mindset, Adaptability
  • Cultural Sensitivity
  • Collaboration
  • Expertise in Area of Focus
Leadership Competencies:
  • Develops and Motivates Others
  • External Relationship Builder
  • Team Effectiveness
  • Emotional Intelligence
  • Organizational Growth Orientation
  • Problem-Solving
  • Initiative and Results Driven
Work Environment:
  • Routine office environment
  • Frequent independent travel
  • Physical demands: while performing duties of job, employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear. Employees must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Work environment: The noise level in the work environment is usually moderate
  • Phone time: Approximately 30% of the work will be spent on the phone contacting volunteers, parents/guardians, and Littles

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