Enrollment Specialist

1 day ago

Bellevue, Washington, United States Big Brothers Big Sisters Puget Sound Full time
Job Title: Enrollment Specialist - Parent/Child

Location: Bellevue, Washington

Department: Program

Reports to: Program Manager - Enrollment

Pay Range: $25.00-30.00 hourly DOE

Benefits: prorated accrued sick, vacation, and personal holiday paid time off, access to LinkedIn Learning Professional Development

FLSA Status: Non-Exempt, Part-time (20 hours)

Last Reviewed: April 2024

Our Mission

To create and support 1:1 mentoring relationships that ignite the power and promise of youth.

Big Brothers Big Sisters of Puget Sound believes all youth should have the chance to reach their potential and achieve success in life - we believe the same thing about our team members.

Job Summary

The Enrollment Specialist - Parent/Child position is an opportunity to flex your excellent customer service skills and lead BBBSPS to professionally screen, interview, train, and assist in matching youth and families.

Job Responsibilities
  • Conduct youth and family enrollments, including interviews, training, and other enrollment processes.
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
  • Collaborate with other service delivery staff to ensure smooth transition among functions.
  • Review all enrollment information and make recommendations for participation in the program.
  • Assess and apply factors contributing to successful matches.
  • Establish, monitor, and meet goals for new match growth, match length, quality measures, processing time.
  • Ensure youth and families are notified and participate in waitlist engagement activities.
  • Coordinate with other departments to identify partners and partnerships, staff, and promote agency events.
Requirements
  • Bachelor's degree in child development, social sciences, or health sciences, or the equivalent combination of education and relevant work experience.
  • Access to reliable automobiles, valid driver's license, auto insurance.
  • Understanding of child development and family dynamics.
  • Understanding of issues/barriers that impact children and families from underserved populations.
  • Ability to collect meaningful data and draw solid conclusions.
  • Proficiency in Microsoft Word, Excel, Outlook, and database software (Match Force).
  • Ability to work independently exercising good judgment, decision-making, and problem-solving skills.
  • Ability to succeed in a fast-paced environment.
  • Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information.
  • Available to work evenings and weekends on a consistent basis.
  • Excellent written and oral communication skills reflecting solid customer service in both in-person and virtual settings.
Competencies Needed to be Successful within BBBSPS
  • Accountability/Workload management
  • Customer Service Orientation
  • Growth Mindset, Adaptability
  • Cultural Sensitivity
  • Collaboration
  • Expertise in Area of Focus
Work Environment

The environmental conditions described are representative but not all inclusive of those that must be met by an employee to successfully perform the functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

  • Routine office environment: this position includes a hybrid work schedule with 1 in-office day per week.
  • Frequent independent travel.
  • Physical demands: while performing duties of job, employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear.
  • Work environment: The noise level in the work environment is usually moderate.
  • Phone time: Approximately 30% of the work will be spent on the phone contacting volunteers, parents/guardians, and Littles.

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