Guest Services Coordinator

2 weeks ago


Providence, Rhode Island, United States Marriott International, Inc Full time
Additional Information Evening Shift
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

The role of our Guest Services Coordinators extends beyond merely facilitating check-in and check-out processes. We strive to create experiences that are both memorable and distinctive. Our Customer Experience Representatives are encouraged to take initiative in delivering a comprehensive range of services that enhance the guest's journey throughout their stay. They possess the autonomy to navigate their environment and fulfill necessary tasks. Whether it involves managing operational requirements, responding to guest inquiries, compiling reports, or highlighting local attractions, the Customer Experience Representative ensures that every interaction is an integral part of the overall experience.

Success in this position hinges on several key factors: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that personal appearance and communication remain professional. Customer Experience Representatives will be active and mobile, requiring them to stand, sit, or walk for extended periods, and engage in hands-on tasks (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Excelling in these responsibilities (along with other reasonable job duties as assigned) is essential for Customer Experience Representatives to deliver exceptional service to our guests and support our business objectives consistently.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: None required.

License or Certification: None necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we are not your conventional hotel; rather, we serve as a launching and landing pad for our guests. Whether they are enjoying leisure activities or concluding a day of meetings, we provide a hub for connection with others and the surrounding area, characterized by modern design and vibrant personality. We seek confident individuals who are eager to express themselves and think creatively. If you are someone who is passionate about fostering connections, then Aloft Hotels is the ideal environment for you. In becoming part of Aloft Hotels, you align with a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an extraordinary global team, and become the best version of yourself.

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