Guest Services Coordinator

2 weeks ago


Providence, Rhode Island, United States Marriott International, Inc Full time
Additional Information Evening Shift
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

In the hospitality industry, our roles extend beyond merely facilitating guest check-ins and check-outs. We aim to create an experience that is both memorable and distinctive. Our Guest Experience Experts proactively deliver a comprehensive range of services that enhance the guest's entire stay. They are empowered to navigate their environment and take necessary actions to ensure guest satisfaction. Whether addressing operational requirements, fulfilling guest requests, compiling reports, or sharing local highlights, the Guest Experience Expert integrates transactions into the overall experience.

Success in this role hinges on several key factors: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in uniform, appearance, and communication. Guest Experience Experts are expected to be active and mobile (standing, sitting, or walking for extended periods) and to engage in hands-on tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance). Excelling in these responsibilities—and any other reasonable duties as assigned—is crucial for Guest Experience Experts to deliver exceptional service for our guests and our business consistently.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience necessary.

License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we offer a unique hospitality experience that caters to our guests' diverse needs. Whether they are unwinding after a busy day or connecting with friends and family, we provide a vibrant hub for interaction and engagement, complemented by modern design and character. We seek individuals who are confident in their self-expression and are willing to think creatively. If you are passionate about fostering connections, Aloft Hotels is the ideal environment for you. In joining Aloft Hotels, you become part of a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.

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