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Guest Services Representative

2 months ago

Providence, Rhode Island, United States Highgate Full time

Job Summary

The Banquet Coat Check Attendant is a part-time, seasonal position responsible for the timely collection, storage, and distribution of coats, jackets, and outerwear for guests attending Banquet & Catering functions at Highgate hotels.

Key Responsibilities

  • Collect, properly store/hang, and return coats, jackets, and outerwear to guests attending functions at the hotel.
  • Provide exceptional customer service, ensuring a pleasant experience for all guests, managers, and fellow employees.
  • Be attentive to guests' needs and assist in providing a high level of service.
  • Stay knowledgeable of event location, timing, and details from the Banquet Event Order.
  • Communicate effectively and courteously, both over the phone and in person.
  • Ensure overall guest satisfaction and maintain a positive attitude in a fast-paced environment.

Requirements

  • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
  • Must be at least 18 years of age.
  • Must have a hospitable/guest service demeanor.
  • Must have availability to work nights and weekends.
  • Flexible and long hours sometimes required.
  • Light work - exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.