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Client Relations Specialist

2 months ago

Washington, United States Small Door Veterinary Full time

About the Role and Company:

Small Door Veterinary is an innovative provider of veterinary services that operates on a membership model, emphasizing superior standards for the care of pets, their owners, and veterinary professionals. The organization has transformed the veterinary landscape by offering a membership that includes exceptional care, 24/7 telemedicine access, and clear pricing structures. Their state-of-the-art facilities are designed to minimize stress, creating a welcoming atmosphere for both pets and their guardians.

Currently, Small Door serves clients across various metropolitan areas, with ambitious plans for future expansion. The Member Experience team is a vital part of a supportive and collaborative environment dedicated to ongoing professional development.

The Member Experience team at Small Door collaborates closely with the veterinary staff and engages directly with clients and their pets. By utilizing advanced technology to streamline administrative functions, Small Door prioritizes a healthy work-life balance and nurtures a positive workplace culture.

Small Door is proud to be the first veterinary provider in the nation to achieve Certified B-Corp status, demonstrating their commitment to high standards.

Key Responsibilities:

  • Manage the scheduling system to reduce wait times for all clients
  • Handle incoming communications via phone, email, and other channels
  • Serve as a knowledgeable resource for clients by addressing inquiries and providing information
  • Facilitate all billing communications during client visits
  • Gather feedback and relay insights to appropriate teams
  • Ensure a clean, inviting, and brand-consistent practice environment
  • Prioritize exceptional service and hospitality
  • Develop solutions to enhance client experiences
  • Work collaboratively with clients to ensure smooth interactions
  • Anticipate client needs and cater to their requirements for effective practice management

Qualifications:

  • At least 2 years of experience in a customer service-focused role, preferably in hospitality (Experience in veterinary care is a plus)
  • Self-driven, team-oriented, excellent communicator, detail-oriented, and committed to customer service
  • Able to establish connections with others, demonstrating empathy and compassion
  • Willingness to work flexible hours, including weekends
  • Capable of lifting up to 25lbs when necessary
  • Available for a full-time schedule, including one weekend day (4-day - 10-hour shifts)
  • Passionate about animals, especially cats and dogs
  • Proficient in computer skills (Familiarity with Slack is advantageous)

Benefits:

  • Competitive salary
  • Equity ownership opportunities
  • Comprehensive health, dental, and vision insurance
  • 401K plan with company matching
  • Potential for career growth and advancement
  • Generous paid time off, parental leave, and company-wide holidays
  • Membership with health services, commuter benefits, and wellness programs
  • Discounted veterinary services for your pets
  • Opportunities for personal and professional development
  • The chance to make a significant impact in the community
  • A supportive team that embodies the company’s core values
  • Small Door is committed to diversity, inclusivity, and equity in the workplace, encouraging applications from individuals of all backgrounds and experiences