Drain Service Technician

4 weeks ago


Garland, Texas, United States Milestone Electric, Air & Plumbing Full time
Job Overview

Milestone Electric, Air & Plumbing is seeking a skilled Drain Service Technician to join our team. As a key member of our plumbing services team, you will be responsible for providing exceptional customer service and ensuring the highest level of technical expertise in drain cleaning and maintenance.

Key Responsibilities:

  1. Drain Service Delivery: Conduct thorough diagnostics and perform drain cleaning services efficiently and effectively, using specialized equipment to clear clogs and ensure proper drainage system functionality.
  2. Customer Service Excellence: Provide a professional, courteous, and informative experience to every customer, explaining services and solutions clearly and maintaining high levels of customer satisfaction.
  3. Lead Generation and Upselling: Identify opportunities for additional services and convert 20% of service calls into qualified leads for Field Advisors to follow up on.
  4. Collaboration with Field Advisors: Work closely with Field Advisors to ensure seamless handoffs and collaboration on potential upsell opportunities.
  5. Documentation and Reporting: Complete all necessary paperwork and digital reports, ensuring accurate records of each job, including services performed, customer feedback, and any follow-up actions needed.
  6. Safety and Compliance: Adhere to all safety protocols, regulations, and company policies during service delivery, keeping all tools and equipment in good condition and ensuring a clean and organized work environment on-site.
  7. Technical Skill Development: Stay up-to-date with the latest drain cleaning techniques and technology, participating in ongoing training programs to enhance your skills and become a highly trained specialist in camera.


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