Service Operations Manager

4 days ago


Garland, Texas, United States Kenco Group Full time

About the Position

The Kenco Fleet Services Service Manager is responsible for overseeing all day-to-day activities in the service department. This role involves managing technicians and ensuring the efficient operation of the service department.

Key Responsibilities

  • Consistently attain technician utilization at or above 85%.
  • Control technician labor cost at or below 28% of revenue.
  • Ensure that training targets are achieved and maintained in all areas where training expectations are established.
  • Verify that accepted best practices are operating in the shop location.
  • Assist in implementing and sustaining a recruiting program for technicians.
  • Evaluate the performance of each technician against established performance criteria.
  • Develop and maintain best practices for work order coordination between parts and service department.
  • Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
  • Make daily assignments of workloads and job duties.
  • Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
  • Responsible for general cleanliness of the shop.
  • Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
  • Manage a Preventative Maintenance program for all technicians.
  • Review and evaluate technician daily KFS productivity sheets.
  • Maintain open communications with all associates.

Qualifications

  • 3-5 years of related experience and/or training in a service environment.
  • Background in fleet service operation or related field.

Competencies

  • Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
  • Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
  • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

  • This position is expected to travel approximately 20% or more.
  • A passport is not required, but recommended.


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