Client Services Director

4 days ago


New York, New York, United States Zaelab Full time
Job Overview
Zaelab is a leading provider of tech services seeking an experienced professional to lead our Client Services team. The ideal candidate will have a strong background in account management, with 8-10 years of experience driving revenue growth and expanding client accounts.

About the Role
This leadership position requires a strategic thinker who can develop and implement account expansion strategies aligned with Zaelab's growth objectives. The successful candidate will analyze market trends and client feedback to identify new business opportunities and monitor client performance metrics to ensure satisfaction and retention.

Key Responsibilities
- Develop and maintain strong relationships with existing clients
- Drive revenue growth through cross-selling and up-selling
- Analyze market trends and client feedback to identify new business opportunities

Requirements
- Minimum 8-10 years of experience in account management, client services, or business development within the tech services industry
- Proven track record of successfully expanding client accounts and driving revenue growth

What We Offer
- Competitive compensation package including salary range $120,000 - $180,000 per year, depending on experience and skills
- Unlimited paid time off and vacation
- Budget for certifications and IT conferences

We're Looking For
A strong leader with excellent negotiation and communication skills, able to build relationships at all organizational levels. Experience in leading and developing high-performing teams focused on client success and account growth is essential.

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