Client Services Director
3 weeks ago
Zaelab is a leader in the tech services industry, seeking an experienced executive to drive Client Services. As a seasoned professional with 8-10 years of experience in account management and business development, you will lead high-value clients through transformational projects. The ideal candidate will have a proven track record of expanding client accounts and driving revenue growth, with expertise in selling complex enterprise deals ranging from $3-10 MM.
Your key responsibilities will include:
- Client Relationship Management
- Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth.
- Act as the primary point of contact for high-value clients, ensuring seamless communication and collaboration.
- Drive Revenue with Cross-Selling and Up-Selling
- Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential.
- Collaborate with service teams to tailor offerings to client needs and present compelling value propositions.
- Strategic Planning
- Develop and implement account expansion strategies aligned with the company's growth objectives.
- Analyze market trends and client feedback to identify new business opportunities.
- Performance Monitoring
- Monitor and analyze client performance metrics to ensure client satisfaction and retention.
- Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets.
- Cross-Functional Leadership
- Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.
The ideal candidate will possess:
- A minimum of 8-10 years in account management, client services, or business development within the tech services industry.
- A proven track record of successfully expanding client accounts and driving revenue growth.
- Expertise in selling complex enterprise deals in the $3-10 MM range.
- Strong negotiation and communication skills, with the ability to build relationships at all organizational levels.
- An analytical mindset with the ability to assess data and derive actionable insights to inform strategy.
- Leadership experience, including leading and developing high-performing teams focused on client success and account growth.
- Industry knowledge within Manufacturing, Healthcare, and High Tech organizations.
- An in-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape.
This role offers:
- A competitive salary ranging from $120,000 to $180,000 depending on experience.
- Unlimited, paid time off and vacation.
- Budget for certifications and IT conferences.
- A friendly team to work with around the world.
- An opportunity to be a team player in an agile software development environment focused on collaboration and continuous integration.
- Health Insurance.
- 401K.
- A requirement to be authorized to work in the U.S. on a full-time basis; no sponsorship is available for this position or work transfers.
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