Customer Experience Coordinator

3 weeks ago


Matteson, Illinois, United States Gerald Auto Group Full time
Job Description

We are seeking an experienced Service Advisor to join our team at Gerald Auto Group. In this role, you will be responsible for driving sales, productivity, and profitability while delivering exceptional customer experiences.

About the Job:

  • Sales: Generate revenue by selling services and parts to customers
  • Productivity: Meet or exceed sales targets, service goals, and customer satisfaction metrics
  • Profitability: Maximize gross profit per repair order (GP$RO)
  • Customer Experience: Ensure timely, professional, and courteous interactions with customers

Requirements:

  • Previous Service Advisor experience required
  • Excellent communication and interpersonal skills
  • General knowledge of vehicle mechanical operations
  • Basic computer skills
  • Availability to work a schedule that includes evening or Saturday hours

Benefits:

  • Competitive salary range: $55,000 - $65,000 annually
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Vacation time, holidays, and paid time off
  • Ongoing training and development opportunities


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