Customer Experience Specialist

3 days ago


Matteson, Illinois, United States Gerald Auto Group Full time
Job Description

The Customer Experience Specialist will be responsible for delivering exceptional customer service and support in our service department.

Main Responsibilities:

  • Provide top-notch customer service, addressing their needs and concerns in a courteous and professional manner.
  • Collaborate with technicians to ensure prompt and efficient repair services, maintaining clear communication throughout the process.
  • Upsell recommended services, utilizing expertise to enhance customer value.
  • Develop and maintain accurate estimates, explaining repair requirements and costs to customers.
  • Manage customer feedback and concerns, applying continuous improvement principles to drive excellence.
  • Maintain a clean and organized workspace, adhering to dealership standards.
Compensation and Benefits

The estimated salary for this role is $58,000 - $68,000 per year, commensurate with experience. Our comprehensive benefits package includes:

  • Training and development opportunities, empowering growth and advancement.
  • Medical, dental, and vision insurance, supporting employees' health and well-being.
  • 401K and profit-sharing, promoting long-term financial security.
  • Paid vacations and holidays, allowing relaxation and rejuvenation.
  • A great environment and a drug-free workplace, fostering a healthy and productive atmosphere.

About Us:

The Gerald Auto Group has been serving the Chicago area since the 1930s, earning a reputation for honesty and excellence. We prioritize our customers, striving to exceed their expectations in every interaction.



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