Customer Experience Specialist
3 days ago
The Customer Experience Specialist will be responsible for delivering exceptional customer service and support in our service department.
Main Responsibilities:
- Provide top-notch customer service, addressing their needs and concerns in a courteous and professional manner.
- Collaborate with technicians to ensure prompt and efficient repair services, maintaining clear communication throughout the process.
- Upsell recommended services, utilizing expertise to enhance customer value.
- Develop and maintain accurate estimates, explaining repair requirements and costs to customers.
- Manage customer feedback and concerns, applying continuous improvement principles to drive excellence.
- Maintain a clean and organized workspace, adhering to dealership standards.
The estimated salary for this role is $58,000 - $68,000 per year, commensurate with experience. Our comprehensive benefits package includes:
- Training and development opportunities, empowering growth and advancement.
- Medical, dental, and vision insurance, supporting employees' health and well-being.
- 401K and profit-sharing, promoting long-term financial security.
- Paid vacations and holidays, allowing relaxation and rejuvenation.
- A great environment and a drug-free workplace, fostering a healthy and productive atmosphere.
About Us:
The Gerald Auto Group has been serving the Chicago area since the 1930s, earning a reputation for honesty and excellence. We prioritize our customers, striving to exceed their expectations in every interaction.
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