Service Department Coordinator

3 weeks ago


Matteson, Illinois, United States Gerald Auto Group Full time
Role Summary

We are seeking a skilled Service Department Coordinator to provide exceptional customer service and support in our service department.

Key Responsibilities:

  • Establish strong relationships with customers, addressing their needs and concerns in a courteous and professional manner.
  • Coordinate with technicians to ensure prompt and efficient repair services, maintaining clear communication throughout the process.
  • Upsell recommended services, leveraging expertise to enhance customer value.
  • Prepare and present detailed estimates to customers, explaining repair requirements and costs.
  • Manage customer feedback and concerns, applying continuous improvement principles to drive excellence.
  • Foster a culture of teamwork and collaboration within the service department, prioritizing open communication and mutual respect.
  • Maintain accurate records and reports, ensuring compliance with dealership policies and procedures.
Benefits and Compensation

The estimated salary for this role is $60,000 - $70,000 per year, commensurate with experience. Our comprehensive benefits package includes:

  • Training and development opportunities, empowering growth and advancement.
  • Medical, dental, and vision insurance, supporting employees' health and well-being.
  • 401K and profit-sharing, promoting long-term financial security.
  • Paid vacations and holidays, allowing relaxation and rejuvenation.
  • A great environment and a drug-free workplace, fostering a healthy and productive atmosphere.

About Us:

The Gerald Auto Group has been serving the Chicago area since the 1930s, building a reputation for honesty and excellence. We prioritize our customers, striving to exceed their expectations in every interaction.



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