Tax Office Operations Manager

4 weeks ago


Libertyville, Illinois, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the smooth operation of our retail store during tax season.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in managing daily operations and ensuring quality execution of Service Standards.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Ensure clients are scheduled properly and conflicts are resolved in a timely manner.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Communicate essential information to office associates through daily huddles.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.

About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan.
  • Discounts on everyday items and services.

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