Lead Host/Hostess

4 weeks ago


Orange, California, United States Orange Hill Restaurant Corporation Full time
Job Summary

Orange Hill Restaurant Corporation is seeking a skilled Lead Host/Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Guest Relations: Greet and welcome guests with a smile, manage reservations and seating arrangements efficiently, and handle guest inquiries and concerns with professionalism.
  • Team Leadership: Supervise and train host/hostess staff to provide exceptional service, coordinate schedules to ensure proper coverage, and foster a positive and collaborative work environment.
  • Organization and Coordination: Maintain an organized seating chart, collaborate with kitchen and serving staff to optimize table turnover, and monitor and manage waitlists during peak hours.
  • Communication: Communicate effectively with servers, management, and kitchen staff, provide clear instructions to the host/hostess team, and handle customer feedback and communicate it constructively to the team.
  • Problem Solving: Address and resolve issues related to reservations, seating, and guest concerns, and proactively identify potential challenges and implement solutions.

Requirements:

  • Previous experience as a lead restaurant host/hostess in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and communication abilities.
  • Leadership experience is a plus.
  • Familiarity with reservation systems.

About Us:

Orange Hill Restaurant Corporation is a leading dining destination in Orange County, known for our exceptional service and culinary expertise. We offer a dynamic and supportive work environment, with opportunities for growth and advancement.


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