Lead Host/Hostess
4 weeks ago
Orange Hill Restaurant Corporation is seeking a skilled Lead Host/Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for creating a warm and welcoming atmosphere for our guests.
Key Responsibilities:
- Guest Relations: Greet and welcome guests with a smile, manage reservations and seating arrangements efficiently, and handle guest inquiries and concerns with professionalism.
- Team Leadership: Supervise and train host/hostess staff to provide exceptional service, coordinate schedules to ensure proper coverage, and foster a positive and collaborative work environment.
- Organization and Coordination: Maintain an organized seating chart, collaborate with kitchen and serving staff to optimize table turnover, and monitor and manage waitlists during peak hours.
- Communication: Communicate effectively with servers, management, and kitchen staff, provide clear instructions to the host/hostess team, and handle customer feedback and communicate it constructively to the team.
- Problem Solving: Address and resolve issues related to reservations, seating, and guest concerns, and proactively identify potential challenges and implement solutions.
Requirements:
- Previous experience as a lead restaurant host/hostess in a fast-paced environment.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Leadership experience is a plus.
- Familiarity with reservation systems.
About Us:
Orange Hill Restaurant Corporation is a leading dining destination in Orange County, known for our exceptional service and culinary expertise. We offer a dynamic and supportive work environment, with opportunities for growth and advancement.
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