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Lead Host/Hostess

1 month ago

Orange, California, United States Orange Hill Full time
Job Overview

Orange Hill Restaurant is a renowned upscale dining establishment known for its exceptional service and breathtaking views. As a Lead Host/Hostess, you will play a crucial role in creating a memorable experience for our guests.

Key Responsibilities:

  • Greet and welcome guests with warmth and professionalism.
  • Manage reservations and seating arrangements efficiently.
  • Handle guest inquiries, concerns, and special requests with courtesy and promptness.

Team Leadership:

  • Supervise and train host/hostess staff to provide top-notch service.
  • Coordinate host/hostess schedules to ensure proper coverage.
  • Foster a positive and collaborative work environment.

Organization and Coordination:

  • Maintain an organized and efficient seating chart.
  • Collaborate with kitchen and serving staff to optimize table turnover.
  • Monitor and manage waitlists during peak hours.

Communication:

  • Communicate effectively with servers, management, and kitchen staff.
  • Provide clear instructions to the host/hostess team to ensure smooth operations.
  • Handle customer feedback and communicate it constructively to the team.

Problem Solving:

  • Address and resolve issues related to reservations, seating, and guest concerns.
  • Proactively identify potential challenges and implement solutions.

Requirements:

  • Previous experience in a lead restaurant host/hostess role in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and communication abilities.
  • Leadership experience is a plus.
  • Familiarity with reservation systems.

Benefits:

  • Paid Sick Time renewed yearly.
  • Management Referral Program with up to a $4,000 payout for qualifying management positions.
  • Employee Meals – Free meal for every eight-hour shift.
  • Employee Assistance Program (EAP) to assist with work life balance.
  • PTO for full-time employees.
  • Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
  • Numerous opportunities for growth and advancement.
  • Full-time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off.
  • Opportunities to grow your career with a clear path for advancement.
  • Plus more.