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Lead Host

2 months ago

Orange, California, United States Specialty Restaurants Corporation: Jobs Full time
{"title": "Lead Host", "subtitle": "Create Unforgettable Guest Experiences", "content": "

At Specialty Restaurants Corporation, we're passionate about delivering exceptional service and creating unforgettable guest experiences. As a Lead Host, you'll play a vital role in ensuring our guests feel welcome and valued from the moment they step through our doors.

Key Responsibilities:

  • Guest Relations: Greet and welcome guests with warmth and professionalism, manage reservations and seating arrangements efficiently, and handle guest inquiries, concerns, and special requests with courtesy and promptness.
  • Team Leadership: Supervise and train host/hostess staff to provide top-notch service, coordinate host/hostess schedules to ensure proper coverage, and foster a positive and collaborative work environment.
  • Organization and Coordination: Maintain an organized and efficient seating chart, collaborate with kitchen and serving staff to optimize table turnover, and monitor and manage waitlists during peak hours.
  • Communication: Communicate effectively with servers, management, and kitchen staff, provide clear instructions to the host/hostess team to ensure smooth operations, and handle customer feedback and communicate it constructively to the team.
  • Problem Solving: Address and resolve issues related to reservations, seating, and guest concerns, and proactively identify potential challenges and implement solutions.

Qualifications:

  • Previous experience in a lead restaurant host/hostess role in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and communication abilities.
  • Leadership experience is a plus.
  • Familiarity with reservation systems.

We're an equal opportunity employer and recognize that people are our finest asset. We provide a comprehensive benefits package, including paid sick time, management referral program, employee meals, employee assistance program, PTO, and more. If you're looking to jumpstart and level-up your career path in the hospitality and culinary world, we encourage you to apply.

", "benefits": "
  • Paid Sick Time renewed yearly
  • Management Referral Program with up to a $4,000 payout for qualifying management positions
  • Employee Meals - Free meal for every eight-hour shift
  • Employee Assistance Program (EAP) to assist with work life balance
  • PTO for full-time employees
  • Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values
  • Numerous opportunities for growth and advancement
  • Full-time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off
  • Opportunities to grow your career with a clear path for advancement
  • Plus more
", "pay": "$22.00 / hour"}