Senior Customer Education Specialist

3 days ago

Maple Grove, Minnesota, United States Boston Scientific Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Senior Customer Education Specialist. In this role, you will be responsible for developing and implementing educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.

Key Responsibilities
  • Develops approach, scope, and methodology of training materials to maximize impact and minimize training time by determining the target audience, time and location requirements and other applicable factors.
  • Coordinates the planning and delivery of CT Medical Education customer training programs including in-person, virtual, observation, live broadcast, local dinner programs, and proctoring.
  • Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
  • Possesses technical aptitude and basic knowledge of BSC Coronary products and systems.
  • Acquires, maintains, transports, and assures equipment used for hands-on customer training and education is present and functional at all Med Ed programs as well as national symposia training pavilions.
  • Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
  • Assists in the development, update, and implementation of clinical cases for the Complex PCI case simulators.
  • Works closely with Med Ed Strategists/Clinical Specialists to develop and execute programs and ensure compliance in all our training processes.
Requirements
  • Bachelor's degree
  • 6+ years of experience with planning programs and/or conducting training programs
  • Experience with training in the medical device industry
  • Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
  • Comfortable developing and maintaining relationships with physician customers and field reps
  • Strong program management and organization skills
  • Strong communicator and collaborator
  • Must be able to work autonomously on multiple projects at one time
  • Able to develop new processes and adjust practices as needed to meet business or team needs
  • Ability to travel 10%
Preferred Qualifications
  • Knowledge of Interventional Cardiology products
  • Knowledge of MS Office Suite, Sales Force, Concur

Boston Scientific is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

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