Security Personnel

2 weeks ago


Chester, Pennsylvania, United States Caesars Entertainment Full time

Job Overview

Key Responsibilities:

Exemplifies exceptional customer service by embodying the principles of Spotlight on Success. Maintains a positive demeanor and enthusiastic energy throughout all interactions. Fosters an environment of good fortune and celebrates guest achievements.

Prepared to assist and knowledgeable about daily updates; builds rapport by welcoming guests with a warm and friendly greeting.

Anticipates the needs of both internal and external guests, delivering prompt, impeccable, and courteous service. Regularly checks for guest satisfaction and effectively utilizes the Service Recovery process to address any issues that may arise. Advocates for Caesars Rewards programs and card membership. Offers a warm farewell and expresses gratitude to guests for their visit. Strives to de-escalate conflicts and confrontations, treating all guest interactions with respect.

Implements company security and safety protocols. Safeguards the transfer of funds from the Jackpot Booth to the Main Cage. Executes all security and safety-related responsibilities for the Casino/Hotel.

Acts as a representative of the company to ensure compliance with all regulations set forth by the Pennsylvania Gaming Control Board and internal controls at all times.

Assists with slot operations, casino cashiering, soft count, and food and beverage services related to the safeguarding of cash assets, and operates motorized vehicles, such as the company van. The position is situated in an environment where cigarette and cigar smoke is prevalent.



Qualifications:

High school diploma or equivalent. Strong interpersonal and communication skills.

Physically capable of standing and walking for extended periods, whether indoors or outdoors.

The role may require outdoor work in various weather conditions. Experience in public relations and casino security is preferred. A valid driver's license is required.

Must be able to work in a smoke-filled environment and endure prolonged periods of sitting and standing.


Must be able to obtain and maintain the necessary license through the Pennsylvania Gaming Control Board.

Disclaimer

This description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While it aims to accurately reflect the current position, management reserves the right to modify the job or require that other or different tasks be performed as circumstances change (e.g., emergencies, personnel changes, workload fluctuations, urgent tasks, or technological advancements).

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