Vault Operations Manager

6 days ago

Myrtle Beach, South Carolina, United States Brinks Full time
About Brinks

Brinks is a leading provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. With a presence in 52 countries, we serve customers in over 100 countries.

Our commitment to securing commerce has been unwavering for over 165 years. Every Brinks Team Member shares a passion for delivering exceptional service and support to our customers. We take pride in our work and strive to build a future that is inclusive, diverse, and driven by innovation.

We believe that our team should reflect the diversity of our customers around the world. We foster an inclusive culture that values people with different backgrounds, ideas, and perspectives. This enables us to build partnerships that secure commerce and drive growth.

Job Description

The Vault Supervisor will be responsible for supervising vault operations, including currency and firearms management. This role ensures accountability and security of all liabilities while prioritizing daily operations workflow. The successful candidate will assist the management team in maintaining the safe, efficient functioning of the branch.

This position operates in an armed environment and requires enforcement of rules to protect premises and property, as well as ensuring the safety of individuals on site. Key responsibilities include:

  • Providing first-line supervision to vault employees
  • Overseeing daily vault operations, including inventory management and opening/closing procedures
  • Coaching and developing employees' skills on a consistent basis
  • Monitoring and adjusting staff performance, machine efficiency, and workflows
  • Leveraging systems, equipment, and process redesign to drive continuous improvement in quality and efficiency
  • Securing inventories through strict compliance with security procedures
  • Maintaining quality customer service and effective communication with customers
  • Ensuring activities comply with company policies, state, and federal laws
  • Accurately recording transactions, handling customer inquiries, and balancing daily transactions
  • Assisting management to meet branch goals
  • Cross-training and performing other duties as assigned
Requirements

To be considered for this role, applicants must have:

  • A minimum of 3 years of experience in operations, preferably in a vault, cash, or coin processing environment
  • Age 21 or older
  • A valid firearms permit or ability to obtain one
  • A valid guard card or ability to obtain a guard card or other required licenses
Preferred Qualifications

Supervisory experience in a production environment is highly desirable. Additional qualifications include cash handling experience in secure logistics or banking, knowledge of lean/process improvement methodologies, budgeting and planning experience, and a Bachelor's degree.Key Skills

This role requires excellent ethics and integrity, high attention to detail, a collaborative work style, excellent customer service skills, and the ability to work independently. Strong professional demeanor and influence/leadership abilities are essential.

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