Customer Service Representative

2 weeks ago

Metairie, Louisiana, United States Asurion Full time
Job Summary:

As a Customer Service Representative at Asurion, you will be the face of our company, delivering award-winning, personalized customer experiences. You will provide technical expertise, troubleshoot, and repair customer electronic devices, drive quality sales in job fusion roles, and monitor virtual messaging platforms. You will also complete initial 5-week training, including Apple & Samsung Certifications, and manage inventory. If you enjoy helping people and want to work in an environment where teamwork is valued, this role could be for you.

Key Responsibilities:
  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility
  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

Requirements:
  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:
  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Staff My Agency Full time

    Kert LeBlanc - State Farm Agency, located in Metairie, LA is currently seeking a talented, caring, and professional Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.As our Customer Service Representative, you will work to inspire customer loyalty and...

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Staff My Agency Full time

    Customer Service RepresentativeKert LeBlanc - State Farm Agency, located in Metairie, LA is currently seeking a talented, caring, and professional individual to fill the role of Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.Key...

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States UASA Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional...

  • Customer Service Representative

    1 week ago

    Metairie, Louisiana, United States Nora Vaden Holmes - State Farm Agent Full time

    Job DescriptionAt Nora Vaden Holmes - State Farm Agent, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and promoting State Farm's premier insurance and financial service products.Responsibilities:Forge enduring customer...

  • Customer Service Representative

    3 weeks ago

    Metairie, Louisiana, United States Nora Vaden Holmes - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and promoting State Farm's premier insurance and financial...

  • Customer Service Representative

    4 weeks ago

    Metairie, Louisiana, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Metairie, Louisiana, United States Staff My Agency Full time

    Customer Service RepresentativeKert LeBlanc - State Farm Agency, located in Metairie, LA is currently seeking a talented, caring, and professional to fill this role. This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.Key Responsibilities:Answer phones and greet clients in a friendly and...

  • Customer Service Representative

    2 months ago

    Metairie, Louisiana, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    1 week ago

    Metairie, Louisiana, United States Mendy Dunn State Farm Agency Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team at the Mendy Dunn State Farm Agency. As a Customer Service Representative, you will be responsible for providing prompt, accurate, and friendly customer service to our clients. This includes responding to inquiries regarding insurance availability, eligibility,...

  • Customer Service Representative

    6 days ago

    Metairie, Louisiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for:Greeting customers and providing them with a positive experienceTaking customer orders using our technology and Point of Sales SystemCleaning, preparing, and maintaining the front of the store to create a great customer experienceEnsuring orders...

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States State Farm Insurance Full time

    As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate and timely information regarding insurance products and...

  • Customer Service Representative

    6 days ago

    Metairie, Louisiana, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point of...

  • Customer Service Representative

    1 week ago

    Metairie, Louisiana, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.Key...

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemCreate a great customer experience by...

  • Customer Service Representative

    1 month ago

    Metairie, Louisiana, United States Nora Vaden Holmes - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm independent contractor agent team, you will play a vital role in promoting our premier insurance and financial service products to customers.ResponsibilitiesCustomer Relationship Building:...

  • Customer Service Representative

    1 month ago

    Metairie, Louisiana, United States Kert LeBlanc - State Farm Agency Full time

    Job OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Sales Representative. As a key member of our State Farm Agency, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.Key Responsibilities:Establish and maintain strong...

  • Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs a Customer Service Representative at Walmart, you will play a vital role in ensuring our customers have a positive shopping experience. You will be the first point of contact for many customers, and your friendly demeanor and excellent communication skills will make all the difference.Key ResponsibilitiesProvide exceptional customer service,...

  • Sales and Customer Service Representative

    3 weeks ago

    Metairie, Louisiana, United States Massage Envy Full time

    {"title": "Customer Service Representative", "content": "Join Our Team at Massage Envy VeteransWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and supporting the...

  • Sales and Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Massage Envy Full time

    {"title": "Customer Service Representative", "content": "Join Our Team at Massage Envy VeteransWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and supporting the...

  • Bilingual Insurance Customer Service Representative

    2 weeks ago

    Metairie, Louisiana, United States Staff My Agency Full time

    Customer Service Representative - Insurance - BilingualWe are seeking a motivated and detail-oriented Customer Service Representative to join our team. As a Bilingual Insurance Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely...