Field Service Technician
4 weeks ago
Job Summary
At Optimum, we're seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, changing, repairing, and disconnecting cable services, including video, data, and telephone. You will also perform troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations.
Responsibilities
- Provide quality internal and external customer service in accordance with Company values
- Install, test, and troubleshoot Company services, including video, data, and telephone, from tap to customer-selected locations
- Utilize network tools and troubleshooting knowledge to resolve network problems
- Resolve issues at installation and on scheduled service calls from customer-selected locations to tap
- Educate customers regarding the use of installed products, explain waivers, agreements, customer release forms, charges, and billing procedures
- Determine customer current service levels, inquire about customer preferences and needs, and recommend service upgrades or additional products
- Resolve or escalate customer complaints, as appropriate
- Use automated routing systems or plan daily routes, requisition equipment and supplies, and stock Company vehicles
- Meet scheduled appointment windows
- Complete work orders and other documentation on paper and/or by mobile device
- Represent Company to collect payments and equipment, secure customer signatures
- Maintain network integrity through preventive maintenance and home certifications
- Adhere to established maintenance windows for all outages
- Use small hand tools, power tools, meters, and other test equipment
- Maintain and secure Company trucks and equipment
- Work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
- When applicable, rearrange and reconnect fiber optic service drops at poles, underground, or building terminals
- Perform other duties as assigned
Qualifications
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Ability to drive Company vehicles in a safe and responsible manner
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
- Ability to prioritize and organize effectively
- Ability to work independently and with others
- An Activity Analysis of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating Expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.
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